Licence number : 6060030114
Class of licence : Restaurant
Name of licensee : Jewel Bay Pty Ltd
Warning
Under the Liquor Control Act 1988, it is an offence:
– To sell or supply liquor to a person under the age of 18 years on licensed or regulated premises; or
– For a person under the age of 18 years to purchase, or attempt to purchase, liquor on licensed or regulated premises.
Availability of Wine
Occasionally, we will run out of wine from a particular vintage. If you happen to order a bottle or case of wine that we have run out of we will contact you and offer to replace your wine order with the same wine but from a different vintage.
Change of Details
We would appreciate if all customers, including Wine Club members, would notify us when their details have changed. You can do this by emailing your new details via our contact form
Prices & Payment
All prices are quoted in Australian Dollars (AUD) and include Goods & Services Tax (GST).
Payment Policy
All orders made online or over the phone require credit card details to be provided on order. If amount is unable to be processed or order is varied for any reason, then Coco’s will contact the customer to finalise the process before dispatch.
Delivery of liquor
Delivery charges are an additional cost. All delivery pricing is calculated at checkout. Please include in the ‘delivery instructions’ where the wine can be left if you are not home.
Deliveries can be made to both home and work addresses.
We do not deliver wine on weekends or public holidays but if you require this please contact Coco’s restaurant to see if we can arrange this for larger orders or function orders.
Delivery times do vary depending on your location and availability of wine. If you order a wine we do not have in stock or if it may take some time to be delivered, you will be notified by email.
If the stock is on hand and order is placed before 12pm please expect the following delivery turn around.
Melbourne 2-3 working days
Sydney 2-3 working days
Canberra 2-3 working days
Adelaide 2-3 working days
Hobart/Launceston 2-4 working days
Brisbane 3-5 working days
Gold/Sunshine Coasts 3-5 working days
Perth 1-8 working days
Darwin/Alice Springs 10-12 working days
Breakages
If you receive your order and it is damaged please contact us immediately so that we can organise a replacement or refund. Replacements and refunds will only be given once the damaged goods are returned to our store.
Returns
If some or all of the bottles of wine in a case are broken, corked, oxidised or not of merchantable quality when they are delivered, please notify us as soon as possible. You may choose either to return the whole case for a refund or a replacement.
We will refund you as soon as the wine is picked up and received back to our store.
Any wines collected by Australia Post must be in their original box to avoid further breakages, where possible.
Ordering Offline
If you need further assistance with placing an order you can contact Jewel Bay office on +61 8 9474 3010.
1. Introduction
1.1 These Terms and Conditions form the basis of Vintage Wine Club. They are intended to protect both Members and the Jewel Bay group. It is the Member’s responsibility to read and understand them.
1.2 These Terms and Conditions are effective as at the date specified above and may be amended by Jewel Bay from time to time. The current Terms and Conditions are those available at this website.
1.3 Every Member is bound by these Terms and Conditions.
2. Definitions
‘Anniversary Month’ is the month during which a Member joined the Vintage Wine Club, irrespective of the year;
‘Card’ means the Vintage Wine Club Membership card that Jewel Bay may issue to the Member;
‘Member’ means a person who holds a valid Vintage Wine Club Membership;
‘Membership’ means membership of the Vintage Wine Club;
‘Membership Year’ commences on the first day of the Member’s Anniversary Month and concludes on the last day of the Member’s Anniversary Month the following year;
‘Terms and Conditions’ means these Terms and Conditions between Jewel Bay and each Member.
3. The Product
Once the amount of $125.00 (inc. GST) is received by Jewel Bay and cleared, a member’s Vintage Wine Club Membership will be activated or renewed. A new Membership pack will then be sent to the new member, including an introductory letter, a membership card and the Monthly Vintage Wine Club Specials. Existing members will receive confirmation that their membership has been successfully renewed.
A Vintage Wine Club Membership is valid for one (1) whole membership year, starting at the beginning of the month the membership is activated and ending on the last day of the same month the following year.
Each calendar month the member is sent a Vintage Wine Club letter, and new Vintage Wine Specials for Coco’s Restaurant. Members will receive the Vintage Wine Club letter, the new Vintage Wine Specials for Coco’s Restaurant and the Jewel Bay Wine Specials until their membership year concludes.
4. Discounts
Vintage Wine Club Members must present their Vintage Wine Club Membership Card to obtain the discounts detailed below. If a member does not present their Vintage Wine Club Membership Card, Jewel Bay staff have the right not to apply any discounts.
4.1 Vintage Wine Club Members will receive the following discounts:
4.1.1
30 – 50% discount off the recommended retail price on a selected range of Vintage Wines at Coco’s Restaurant. The range changes at the beginning of each calendar month. Members receive a list of the range via mail at the beginning of each calendar month. The selected range of Vintage Wines will also be displayed in the Coco’s Restaurant menus.
5. Other Member Benefits
5.1.1 Members will receive invitations to exclusive Wine Club dinners that are hosted by various wineries and held throughout the year.
6. Membership Renewal
Members will then have the opportunity to renew their membership by paying the amount of $125 and once again confirming their details.
7. Refunds
Once a member has knowingly signed up for a new membership or has renewed an existing membership by paying Jewel Bay the amount of $125.00 the member will not be eligible for a refund. The membership will be valid for one (1) membership year.
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Privacy and Security
All orders are made through a secure web server. For more information about our online security please read our security page.
We are committed to maintaining your privacy. Please read our privacy policy for more information.
If you do not own a credit card you may arrange to pay with an alternate payment method. Please contact the office on (08) 9474 3010.